As the national response to the Covid 19 pandemic changes daily, we’re aware that many people are struggling to decide whether to plan ahead of not. If you’re planning to walk the track in the next couple of months a couple of things it might help you to know:
1) We’re happy to refund
We know, and you know, that planning past next Tuesday’s become a dream of a bygone era, as areas and borders swing open and shut. We understand that cancellations are not in your control in these circumstances, so will refund in full if this unhappy event occurs in your world. For your knowledge, it’s actually easier for both you and us to refund if you pay by Paypal. In the event you can’t come, refunding through Paypal is as simple as you sending us an email, and us going into our system and hitting a button. If you pay over the phone, we need to catch you (and the same credit card) over the phone twice: once to take payment, and again to refund it – at a time when you’ve probably got bigger issues to deal with.
2) Ordering ahead helps
Being a young food-based tourism business has been quite the challenge these past couple of years. We love Tasmania and everything about it, and we try to support growing producers in the region. In this period many of our suppliers have taken second – or even third – jobs. Here in Tassie we also rely heavily on supply from many parts of the Big Island (known as mainland Australia to the rest of you) and the world. In these uncertain times it’s not really possible to stock up on food, so you ordering ahead allows us to make plans that help keep our doors open. (We also know it’s not always possible, but please be aware that unlike previous years, we don’t have lots of stock on hand, so not everything’s available at short notice.)
3) We can post!
Hilariously for an online business, we didn’t account for this possibility, but thanks to popular demand we’re planning to add it. Until then, it’s possible to game our system.
Things that we can mail are in this list:
When you check out:
• fill in the billing information fields as per normal
• put our postcode (7000) and address (34 Forest Road, West Hobart) in the delivery fields – this will ‘bluff’ the system into letting you go ahead
• put “postal order” and your postal address (if different from the billing address) in the notes box
• tick the “pay by phone” box (rather than paying by Paypal)
• click “place order”
We’ll get your order, and call you with order weight and postage options, then we can finalise the payment by credit card over the phone.
Provided your order doesn’t exceed 5kg, these days the cost of posting in pre-paid satchels is determined by the size of the package required (and therefore bulk), not weight:
Express Post (next day delivery for most postcodes): $12.20 for a small satchel; $15.95 for medium; $19.70 for large; $25.95 for extra large.
Parcel Post (usually 3–5 business days from Tassie to east coast capital cities): $9.20 for small; $12.45 for medium; $15.70 for large; $18.95 for extra large.
Wishing you and your loved ones safe times, and looking forward to meeting you in person when this madness subsides.