The 3 Capes Gear & Gourmet Terms and Conditions were updated on 17 August 2018
Copyright © 2017 Three Capes Gear and Gourmet, a trading name of I. Connellan and G. MacCallum partnership ABN 61650741102.
The following information applies to the 3 Capes Gear & Gourmet website (https://www.3capesgearandgourmet.com.au).
You are permitted to view, copy, print and distribute the information contained in this website for personal, non-commercial purposes subject to your agreement that you will not modify the information or graphics and you will display the copyright notice on all information used from this site.
Printing or distributing the information contained in this website for commercial purposes is strictly forbidden without prior written consent. You can request consent by emailing firstname.lastname@example.org.
This website may contain links to third party websites that are not controlled by 3 Capes Gear & Gourmet. A link to a third party website should not be construed as our endorsement of the content. We are not responsible for the content of any third party websites.
3 Capes Gear & Gourmet respects and protects the privacy of our clients and visitors to our website.
The information provided by you when you place an order or make an enquiry through our website (“Personal Information”) and any other information sent to us by you or otherwise obtained by us about you is only used for the purposes of responding to your enquiry, processing your order, providing you with the goods and services you have requested, fulfilling our obligations under law, and assisting and evaluating how visitors use the website.
Although 3 Capes Gear & Gourmet may share general information about our website visitors and clients with third parties, this data is contained in statistics and has no details which could identify specific individuals. For example we use Google Analytics to report on statistical information about our website visitors including time spent on the website, the pages viewed, location, technology and demographics. This does not contain any personally identifiable information.
If you order services from us and make a payment to us, we are required by law to keep a record of your details and financial transactions. Your individually identifiable information is not disclosed to any third party for any purpose other than dealing with a purchase or enquiry from you, or fulfilling our obligations under law.
3. Pricing currency & GST
All prices on our website are in Australian Dollars (AUD) and include GST.
4. Order cancellation policy
Your order is linked to a Three Capes Track departure date. We know that your situation can change for a variety of reasons and that sometimes postponing or cancelling your walk is unavoidable. Unfortunately, the nature of our services makes it impossible to keep waiting lists. If you cancel close to your departure date it is very difficult for us to re-assign all or part of your hire-gear order to another walker. Therefore if you are cancelling or postponing your walk, please contact us by calling (+61 3 6234 4918) or emailing (email@example.com) as soon as possible after you’ve made the decision.
If you’re postponing we will roll over your order to your new departure date at no fee.
If you’re cancelling, we reserve the right to charge the following fees:
Cancellation within 48 hours of departure date – 75% of the total order value
Cancellations 2–7 days before departure date – 50% of the total order value
Cancellations 1–2 weeks before departure date – 50% of the order value of hire gear
Cancellations 2–4 weeks before departure date – 25% of the order value of hire gear (to a maximum of $50)
Cancellations more than four weeks before departure date – $10 admin fee
5. Order amendments policy
Your order is paid for in advance and pre-packed so late changes are difficult to accommodate. We urge you to choose carefully when placing your order. If you decide that you would like to change your order you must notify us more than seven days before your departure. We will do all we can to accommodate your request, but the decision to grant it will be influenced by such factors as stock availability, and will be at our discretion. Any additional payment or refund will be made using your original payment method or another method at our discretion.
6. Variation of orders by 3 Capes Gear & Gourmet
We reserve the right to change items on your order if stock availability makes such change necessary. We will make every effort to contact you to discuss alternatives. We will incur no liability for any such variation.
7. Order delivery policy
We will deliver your order of hire equipment or food, or both, to you in person at your Hobart accommodation or at Hobart airport. Ideally delivery will occur the afternoon before your scheduled Three Capes Track departure date. There is no charge for deliveries in Hobart; there is a $10 fee for deliveries to Hobart airport.
8. Hire equipment return policy
We will collect your used hire equipment in person at your Hobart accommodation or at Hobart airport. Ideally equipment return will occur the morning after your scheduled Three Capes Track finish date. There is no charge for equipment return in Hobart; there is a $10 fee for returns from Hobart airport.
9. Hire equipment security deposit policy
When we deliver your order of hire equipment we will take a $1 pre-authorisation security deposit via mobile EFTPOS from your credit card. This transaction will be automatically reversed and the security deposit returned to your account by your credit card provider.
10. Lost and damaged hire equipment policy
If any item of equipment you’ve hired isn’t returned to us we will discuss the matter with you. If the item is lost, or it is a “for sale” item that you have decided to keep, we will charge you the manufacturer’s recommended retail price of the item less the cost of hire. We will inform you of the final price before charging you.
Outdoor activities such as hiking cause routine wear and tear on equipment and we do not expect equipment to be returned in “as new” condition. If you return an item that is damaged so as to be unusable we will contact you. If the situation merits it we will ask you to cover the cost of repairs or replacement.
11. Product refund policy
If you buy clothing or other products from us, we are not required to provide a refund or replacement if you change your mind. If something you buy is faulty we will either exchange, refund or replace the item. Please keep your proof of purchase. In the case of exchanged or replaced items, we will pay for postage for delivery.
Please note that gift vouchers cannot be refunded or redeemed for cash.
12. Product delivery policy
Where you buy goods that require delivery, any delivery costs will be stated before the transaction is finalised and payment is processed.
For more information please contact us by any of the following means during business hours Monday to Friday.
+61 3 6234 4918
3 Capes Gear & Gourmet
34 Forest Road
West Hobart TAS 7000,